1. In-House hardware or software upgrade service before we deliver the device to customer.

2. Onsite installation service of device, OS & software installation, security, hardware & network configuration and customization.

3. Services provided for Exclusive Pack such as remote and onsite support for technical, software and hardware.

4. Optional additional services available.

Onsite Installation Service consists of installation of your new device at your agreed location by a qualified JOS service agent. Installation Service provided as per below:

Device Setup	Unboxing and physical inspection of the desktop/laptop. Placement of the device at the designated workstation. Connecting power supply, peripherals (mouse, keyboard, monitors, etc.), and network cables.
Operating System Installation and Configuration	Installation of the required operating system (if not pre-installed). Configuration of system settings (time zone, language, regional settings). Activation of the operating system using a valid license.
Hardware Configuration	Installation of additional hardware components (e.g., RAM, SSD, HDD) if required. Verification of hardware compatibility and functionality.
Network Configuration	Connecting the device to the local network or Wi-Fi. Configuration of network settings (IP address, DNS, proxy, etc.). Domain joining (if applicable) or setup of a local workgroup. Testing network connectivity.
Software Installation	Installation of required software, applications, and drivers. Configuration of email clients, productivity tools, or other essential software. Verification of application functionality.
Security Configuration	Installation and configuration of antivirus and endpoint protection software. Enabling firewalls and system security features. User account setup with appropriate permissions and access controls.
User Customization	Setting up user profiles and preferences. Installation of custom tools or applications requested by the user. Desktop environment customization (wallpapers, themes, shortcuts).
Testing and Validation	Comprehensive hardware diagnostics to ensure all components are working correctly. Verifying system performance, application functionality, and network connectivity.
Documentation and Handover	Providing a summary of the installation and configuration process. Sharing user guides, credentials (if applicable), and instructions for basic troubleshooting. Collecting user sign-off to confirm satisfaction with the installation.
Data Migration (Optional)	Transferring user data and settings from the old device to the new device. Ensuring data integrity and accessibility post-migration.

JOS Exclusive Service Pack provides remote and onsite support for technical, software and hardware of the device. The benefit includes better maintenance of your device, ensuring qualified technician troubleshoot and resolve your issue. For your convenience and upon request, JOS can also provide loaning of device if required.

JOS Exclusive Service Pack comes in 2 coverage i.e. 1 year and 3 years. Services include:

1. 24 x 7 x Next Business Day (NBD) Onsite Hardware Support
2. Email, Chat & Phone Support
3. Loaner of device upon request
4. Remote OS & Application* Support

JOS Elite Service Pack provides remote and onsite support for technical, software and hardware of the device. The benefit includes better maintenance of your device, ensuring qualified technician troubleshoot and resolve your issue. For your convenience and upon request, JOS can also provide loaning of device if required. For Elite Service Pack, a quarterly report will be provided.

JOS Elite Service Pack comes in 2 coverage i.e. 1 year and 3 years. Services include:

1. 24 x 7 x Next Business Day (NBD) Onsite Hardware Support
2. Email, Chat & Phone Support
3. Loaner of device upon request
4. Predictive Analysis and Reporting (Quarterly report)
5. Remote OS & Application* Support

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